PC America told us to By the support & we will be back up today. Support payment came due while owner on vacation & upon the email for the 2nd notice they system will not boot up. We were just loading in our inventory no sales yet. The stations communicate with the main station very well. It seem to be easy to load in our inventory through Excel. I contacted a IT guy we use and he said that he knows that PC America uses a time bomb in their program and if no contact with home base by a set date it shuts down. However if you pay us the fee you will be up and running today. I called PC America and they said it was just a coincidence (it happens he said) we don’t turn off your system because of nonpayment for support. We got the 2nd notice that payment was due and (guess what) the system will not boot up now. I contacted the owner and he said that as long as we can keep installing the inventory keep going and he will make the payment when he gets back. I got the notice that the yearly service/tech support payment was due, we were not using the system for sales. So we got it running and have a large part of the inventory installed ( no scanner though) and the owner went on vacation for a few months. Well we figured that we have the stuff we might as well try it. After going over some of the above he said that if we want to get it up and running he would make it happen. It gets better! FASTFORWARD TO 2016 A Heartland salesman came for our credit processing business and through the conversation he told us that they now own PC America. We abandoned the product & mothballed the equipment. PC America told us that we were not the original owner as the product was sold trough a contractor (ISO agent). Several other problem came up and then we got a lawyer only to find out the salesman was and (ISO agent) not and employee of PC America. Pc America sold use a Honeywell scanner and then after several months they (PC America) could not get it to work with their program. With this purchase were spec that inventory would be able to support scanners. I am the manager of Marshalls Creek Plumbing Supplies in Pa and we 1st purchased Cash Register Express from a PC America sales back in 2012.
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