![]() ![]() You cannot delete your family while you are not subscribed either. It would not allow me to delete because I am the head of the family plan, but am no longer subscribed, and I have to subscribe to give someone else head of the family in order to delete. ![]() I will sue them as much as I can and I will take a lot of pleasure doing it. I deleted everything in my vault, changed my email, and my password. But the fact that my data is potentially in the wild and some of it in clear text which we didn't know before the breach, is unbearable and has a much higher cost than 30 bucks IMO I will obviously not stop there and do everything I told them I will do. As such, there are no grounds for termination under the contract.Īny lawyer here to give feedback on this ? At this time, there is no indication that the security incident was the result of any failure by LastPass to meet its contractual obligations. The occurrence of a security incident does not constitute a breach of the contract by LastPass. Thank you for reaching back to LastPass Support, I'd be more than happy to help you troubleshoot your issue further. Here's their ridiculously laughable stupid awesome answer : Threatening them to open a dispute at my credit card company and a complaint at EDPS for GDPR infringement (I am EU citizen) I had a premium account for years, that renewed in NovemberĮarlier this week I moved to Dashlane and destroyed my lastpass vaultĪnd I sent a mail to Lastpass support, requesting a full refund because they failed to respect their obligations and the implicit contract we had. Yes, that's true and it always sucks, but when you get a full refund, you win! Also, about the class action suit comment that only the lawyers win. Different department reviews the disputes, not support. And you're free to open a case even if you called and agreed that you understand you get no refund. I can tell you this from facing the angry customer for many years, that no company wants a credit card dispute. 2 minutes later the refund hit my account. In the form I completed to get a phone call, I also said that if they didn't refund my $38.16 I was going to vigorously dispute the charge with my credit card company because of 1) the breach, 2) the exposure and 3) the misinformation put out by the CEO in his blog post (million years, really?). I said that contract was null and void because they didn't live up to their end of the bargain. Rep kept trying to get me to agree that they do not offer refunds to individual customers. I just got a full refund (I auto-renewed Oct 18 2022, and called today). I think it depends on who takes your call and what you say.
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